Return and refund policy

GIA-Fragrances Return and Refund Policy

Last Updated February 10, 2025

If for any reason you are not completely satisfied with your purchase, you may return any item (exclusions apply) in its original condition within 30 days of receipt. We are happy to offer you a refund or an exchange if the product you are returning is in a fully resalable condition i.e. unopened and unused, and the return is made within up to 30 days from the date of receiving a parcel (date which is provided by the courier company). If the product is returned in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. There are no returns of any discontinued or promotional items (if the terms and conditions of the promotion state the items are non-refundable or non-exchangeable). 1. We cannot accept returned products after 30 days of receipt. 2. All exchanged items will be charged a re-shipping fee unless they were faulty or shipped incorrectly by GIA-Fragrances. Alternatively, exchanged products can be added to your next order which has to be placed within 30 days from the date when the items were returned to us. 3. In case of stolen products, after the shipper tracking is “Delivered or In Mailbox”, we cannot return or refund that order. You should contact the carrier responsible for the delivery, to investigate and confirm if the order was in fact delivered. GIA-Fragrances will provide you support, with the tracking of all orders until they are delivered. If the order is stolen from your porch, garden, door, entrance, or any other place, after the order is delivered, you cannot hold GIA-Fragrances responsible. 4. If unwanted products are returned for a refund, you need to cover the shipping cost of sending the product back to us. Once we receive the items, we will inspect the items to make sure they are resalable, unopened and unused before issuing a refund; if the items are opened, used or nonsalable your refund will be rejected. 5. If on your receipt there is an item that you wanted, but you received something else instead, please contact us at contact@gia-fragrances.com within 24hrs from receiving your order to report that, and we will send you the correct items. The content of each parcel is photographed before being packed into the box, therefore we will always check each photograph before we contact you with the solution. Please note that if you received an incorrect item, we may ask you to send it back to us before we would be able to exchange it for the correct product. 6. If after your order is delivered you noticed that the items are not correct, you would be able to send them back for an exchange or refund, but we would not be able to accept such returns on our expenses. You will be responsible to cover the costs of sending unwanted items back to us. 7. When you receive items which are damaged, smashed or have leaked out, please contact us at GIA-Fragrances.com within 24hrs from receiving the product. You can send an e-mail to GIA-Fragrances.com with your full name, order number, pictures of the damaged contents, and a short explanation of what happened. Depending on the product and its fault we might ask you to send this product back to us by post. As soon as we receive the item we will contact you to issue a refund or replacement, and of course, in such case, we will refund you the cost of postage too. 8. If you believe that a fragrance you received smells completely different to the perfume sample, you can return the perfume to us along with the sample or bottle of perfume that you compared the fragrance to. We will raise an investigation that may take up to 10 working days. Please note that the strength of the perfume depends on the pH of the skin and external factors (e.g. weather, diet, medicines, level of stress). We can only investigate if the perfume smells the same as the sample. If there is a fault we will offer you a replacement or refund. Please be advised that if it was not a manufacturer's fault we would not be able to reimburse the cost of post and packaging to you and the product will be returned to you. 9. If for any reason you need to send some products back to us by post, remember to inform us about that first – contact us at contact@GIA-Fragrances.com.